Document everything.Īmazon’s product return policy is a little bit more complicated. So the last step before sending your item is to take a photo of the package, the item and the label. We receive many cases where the company claims a customer did not send the correct item back. Print your return label and attach it to your parcel. Once you’ve chosen the items you need to send back, click “Initiate Your Return” to get your shipping label. Find the order you want to return and select it. You can do that by navigating to the “Order Listing” page, where you’ll see your recent Apple orders. Enter your information and click the arrow button to log in. Select the “Apple Store Account” link and then log in using your Apple ID and the password associated with your account. If you bought your Apple product directly from Apple, click on “Account” in the lower navigation bar. Here’s how to handle an Apple product return: Apple tracks purchases with a serial number. Select the “return a gift” option on your account (the option for customers who don’t have proof of purchase). You don’t even need a receipt to return an Apple product. You can only return or exchange them in their original, undamaged and unmarked condition, and they have to pass an inspection at Apple’s offsite facility. The Apple product return policy is even stricter for Apple Watches from the Edition collection. You can return items even if you’ve opened the box within the return window. You only have 14 days to return your product, except during the holidays, when Apple has an extended return window (from November to the first week of January). So what is the Apple product return policy?Īpple has some of the strictest return policies in the industry. “I simply want a credit for the returned Apple Watch,” she says. Justice says she returned the watches she received from Amazon in their original boxes. A technician speculated that Amazon had sent her two refurbished watches that no longer worked. She says she spent hours on the phone with Apple support trying to get the watch to turn on. Justice had no idea what Amazon was talking about. We will have to re-charge you for the returns if not received at our fulfillment center. Please return it to us if you want to receive the refund. We cannot issue a refund for this order until we receive the correct item. ![]() However, there have been repeated problems with returns on your account. ![]() We expect and understand an occasional problem with a return. We are discarding the INCORRECT ITEM that you sent. Our returns department advised us that they received an incorrect item. ![]() We are contacting you about the return of the Apple Watch Series 7. It sent her the following response about her Apple product return: Justice thought it wasn’t meant to be, so she decided to request a refund. The company promptly sent her a replacement. After hours of troubleshooting, she returned the gadget to Amazon. The first watch she received wouldn’t power up. Unfortunately, neither Apple nor Amazon was ready for her. So when the Apple Watch Series 7 went on sale for $329 through Amazon, she was ready to buy. Justice had been thinking of buying an Apple Watch for a while because her daughter is a big fan of the product. What’s the problem with this Apple product return?
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